Personal Banker Canton
$43,680,000–$58,240,000 year
On-siteCanton, Illinois, United States
Job Summary
Build lasting customer relationships through proactive, meaningful conversations that support financial well-being and deepen engagement. Lead discovery-driven conversations to understand customer needs and connect them with relevant banking products, services, and solutions. Drive branch growth by identifying opportunities, promoting solutions, and making appropriate referrals to meet customer and business goals. Support everyday banking needs, including new account openings, service requests, and credit applications while performing cash handling and teller line activities. Demonstrate comfort using digital tools to enhance the customer experience and support evolving banking needs. Deliver accurate, compliant service while exercising sound judgment within defined risk controls and collaborating with branch teammates to coordinate seamless handoffs to specialists. Work a schedule that includes Saturdays and flex between cash handling and customer banking activities. SAFE registration is required at the time of employment.
Required Qualifications
- 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- SAFE registration
- Ability to work a schedule that will include Saturdays
- Ability to flex between cash handling and customer banking activities
- Ability to deliver strong service through account openings and ongoing account support
- Ability to identify and escalate risk concerns
- Ability to make sound risk decisions
- Ability to effectively follow and adhere to applicable Wells Fargo policies and procedures
- Ability to fulfill risk and compliance obligations
- Ability to timely and effectively escalate and remediation of issues
- Ability to make sound risk decisions commensurate with the business unit's risk appetite
- Ability to follow and adhere to applicable Wells Fargo policies and procedures
- Ability to appropriately fulfill risk and compliance obligations
- Ability to make sound risk decisions
Desired Qualifications
- Prior experience in financial services or a highly regulated, customer-facing role
- Demonstrating comfort with structured processes, accuracy, and service expectations
- Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement
- Comfort initiating outreach (calls, emails, or other channels) to strengthen relationships and identify opportunities to support customer needs
- Demonstrated comfort with digital tools and technology
- Ability to quickly learn new systems and confidently guide customers in adopting capabilities that enhance their banking experience
- Ability to identify customer needs and connect them to appropriate solutions
- Ability to make referrals when additional expertise is needed
- Proven ability to collaborate with teammates and partners to resolve needs and deliver a seamless customer experience
- Demonstrated ability to follow policies and regulations
- Ability to identify and escalate risk concerns
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