Personal Banker
On-siteHornell, New York, United States
Job Summary
Build and strengthen customer relationships by providing personalized service, educating clients on products, and delivering an exceptional banking experience. Open consumer and business deposit accounts, assist with digital banking solutions, and recommend services that align with financial goals. Identify lending opportunities, originate eligible loan applications, and guide customers through the consumer lending process. Support branch business development efforts through community outreach and collaboration to identify referral opportunities. Provide support with teller transactions and branch operations while maintaining compliance with policies and regulatory requirements.
Required Qualifications
- high school diploma or general education degree (GED)
- 2-4 years previous related experience in a customer service setting
- experience in a banking environment
- equivalent combination of education and experience
- NMLS certification
- Customer Service
- Relationship Building
- Sales Experience
- Business Development
- Strong Communication
- Active Listening
- Consumer Lending Knowledge
- Attention to Detail
- Technical Skills
- Multitasking
- Problem Solving
- Collaboration & Teamwork
- Business Insight
- Customer Focus
- Interpersonal Savvy
- Instills Trust
- Action Oriented
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