Personal Banker Associate II (West Allen)
On-siteTrenton, Michigan, United States
Job Summary
Use the consultative sales process and Financial Needs Assessment to build thorough customer profiles and identify current and future financial needs. Maintain in-depth knowledge of retail consumer and small business products to recommend appropriate solutions and proactively reach out to customers via CAMP and approved marketing tools. Primarily focus on cross-selling to the existing customer base and engaging in outside sales activities, including onsite presentations and community financial literacy events. Establish close working relationships with assigned business partners to refer customers for holistic financial solutions and consistently meet customer experience and production goals. Provide guidance to CSRs on the sales and referral process while maintaining ethical behavior and adhering to risk mitigation policies.
Required Qualifications
- College degree or work experience providing transferrable skills or combination of education and experience
- Experience in the financial industry
- Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers
- Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information
- Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication
- Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions
- S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)
- Must be able to travel within the affiliate for training
- Scheduling flexibility
Desired Qualifications
- Experience in the financial industry preferred
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