Personal Banker Associate I - Ft. Harrison
On-siteIndianapolis, Indiana, United States
Job Summary
Use the consultative sales process and Financial Needs Assessment to build customer profiles and identify financial needs. Maintain in-depth knowledge of retail consumer and small business products to recommend appropriate solutions and proactively reach out via CAMP tools. Primarily focus on cross-selling to the existing customer base and engaging in outside sales activities as directed. Establish close working relationships with assigned Business Partners and refer customers for timely, holistic financial solutions. Consistently meet customer experience and production goals while enhancing year-over-year revenue growth. Provide guidance to CSRs on the sales and referral process and act with confidence in answering customer questions and owning issues. Adhere to established policies for opening and servicing Retail products, including the consumer loan and bankcard process.
Required Qualifications
- College degree or work experience providing transferrable skills, or, combination of education and experience
- Experience in the financial industry
- Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers
- Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information
- Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication
- Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions
- S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)
Desired Qualifications
- Travel within the affiliate for training
- Scheduling flexibility
- Travel outside of the affiliate for various classroom training sessions
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