Person In Charge (PIC)

Person In Charge (PIC) leads store operations during assigned shifts as the on-site decision maker when Store Director/ASD are not present, ensuring operational continuity, customer service, and policy compliance while directing and supporting sales associates. Responsibilities include acting as Manager on Duty, opening/closing procedures, maintaining staffing and store conditions, addressing operational issues, assigning tasks, guiding associates on procedures and schedules, enforcing breaks and dress code, maintaining visible leadership on the sales floor, handling customer concerns, resolving routine issues, escalating significant incidents per policy, supporting cash handling and asset protection, enforcing safety policies, completing required documentation, and escalating HR/payroll issues to store leadership. The role may involve directing associates during shifts, opening/closing the store, and guiding task assignments without independent performance evaluations or terminations.