Permanent Supportive Housing Case Manager
$52,957–$66,206 year
On-siteTacoma, Washington, United States
Job Summary
Conduct comprehensive assessments and develop client-driven Housing Stability Plans for individuals and families experiencing chronic homelessness. Provide ongoing case management through home visits, office meetings, and field outreach to monitor progress, adjust goals, and assist clients in accessing healthcare, mental health services, and employment resources. Post housing availability through the Coordinated Entry System, resolve landlord/tenant issues, and intervene early to prevent evictions. Maintain accurate client records in the Homeless Management Information System and collaborate with internal teams and external partners on multidisciplinary meetings. Respond to crises using trauma-informed approaches to de-escalate situations and connect clients to emergency services.
Required Qualifications
- Minimum 5 years' experience in Social Services
- 1-year experience in Case Management related to: Services to high needs, low-income/no-income families who have experienced housing instability/homelessness, behavioral health challenges or similar while maintaining healthy boundaries
- Knowledge of community resources and social service systems
- 4-years' experience in Human Services or Social Services performing duties aligned with the major duties and responsibilities of the role
- Associates Degree in Social Services, Psychology, Human Services, or a related field
- Must have reliable transportation and provide valid driver's license, automobile insurance and current auto registration
- Must have an acceptable driving record per CCS' driving policy, (required to provide current driving abstract)
- Proof of negative TB test upon hire or proof of test within past 12 months
- Upon contingent offer of employment, the applicant must successfully pass required background checks and provide three acceptable references
Desired Qualifications
- Bachelor's degree in Social Services, Human Services, Psychology or related field
- Experience in Housing First and/or Permanent Supportive Housing models
- Experience accessing government benefits (SSDI, SNAP, TANF, LIHEAP)
- Experience with trauma-informed care, harm reduction, and motivational interviewing
- Experience with housing services, landlord/tenant law and other housing issues
- Knowledge of Pierce County social services and other community resources
- Bilingual or multilingual skills
- Familiarity with HMIS or similar data systems
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