Performance Scorecard Lead - International Consumer Banking
On-site · Manila, Metro Manila, Philippines
Job Summary
Lead the Performance Scorecard Team within the International Consumer Banking business analysis function. Establish a balanced scorecard governance, drive end-to-end scorecard change management, routinely recalibrate goals, run and model performance measures, pilot new scorecards, and deliver fully automated scorecard reporting. Partner with stakeholders to provide performance insights that enable data- and performance-driven decisions, align scorecards with Firmwide Dimensions, and ensure governance, privacy, and data governance principles are observed. Collaborate with operations heads to deliver an end-to-end scorecard solution and communicate complex data insights to senior leaders within Customer Operations and Support.
Required Qualifications
- Minimum 8 years in a business analytics/data-related role AND statistics within contact center operations
- Minimum 3 years in inclusive Leadership
- Experience on performance scorecard reporting/management/build/governance
- Hands on experience in data wrangling tools (SQL, Alteryx)
- Advanced Excel skills (e.g., Index Match, xlookup, Analysis Toolpak, VBA) and working knowledge of statistical tools (e.g., Python)
- Strong data visualization skills and ability to tell a compelling data story
- Strong analytical and problem-solving skills, communication skills (verbal and written), and presentation skills
- Ability to articulate complex data to non-data users in a way that would be easily understood
- Excellent user of MS Office products (Powerpoint, Excel, etc)
- Effective organizational and project management skill
- Willing and able to work 100% onsite
- Experience working Scrum and using JIRA/Confluence is a huge plus
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