Performance Manager - Government Services | Saudi Arabia
On-siteRiyadh, Riyadh Region, Saudi Arabia
Job Summary
Develop and maintain the corporate performance management framework aligned with strategic objectives, designing, implementing, and monitoring KPIs across departments. Coordinate annual target-setting with business leaders, prepare executive dashboards, and analyze performance trends to recommend corrective actions. Monitor organizational performance against approved KPIs, benchmark against industry standards, and ensure compliance with governance and reporting standards. Manage performance reporting systems using tools like Power BI, SAP Analytics Cloud, and Tableau while collaborating with IT teams to improve automation. Partner with department heads to define metrics, facilitate review meetings, and drive accountability. Requires a Bachelor's degree with 7–10 years in corporate performance management and 3 years in a managerial role. Master's degree preferred.
Required Qualifications
- Bachelor's degree in Business Administration, Industrial Engineering, Economics, Finance, Management, or a related field
- Minimum 7–10 years of experience in corporate performance management, strategic planning, business excellence, or business performance analysis
- Minimum 3 years of experience in a managerial role
- Proven experience in developing KPIs, executive dashboards, Balanced Scorecards, and enterprise performance management frameworks
- Strong knowledge of strategic planning, KPI management, business performance analysis, and continuous improvement methodologies
- Experience with business intelligence and analytics tools such as Power BI, SAP Analytics Cloud, Tableau, or similar platforms
- Advanced proficiency in Microsoft Excel and corporate reporting
- Strong analytical thinking, strategic mindset, and problem-solving abilities
- Excellent communication, presentation, stakeholder management, and influencing skills
- Ability to manage multiple strategic initiatives, drive organizational performance, and deliver measurable business outcomes in a fast-paced environment
Desired Qualifications
- Master's degree (MBA or equivalent)
- Previous experience within visa services, tourism, aviation, customer service, BPO, financial services, or government-related organizations
- Professional certifications such as Balanced Scorecard Professional (BSP), KPI Professional, PMP, Lean Six Sigma, or CBAP
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