Performance Manager
On-site · Manchester, England, United Kingdom
Job Summary
Lead a team of coaches at Exos, overseeing client programs, staff development, and operational excellence. Responsibilities include serving as the primary day-to-day client operations contact, coordinating engagement activities (education events, wellness fairs, informational sessions), managing facility floor operations for safety and client experience, mentoring staff, safely instructing and motivating clients per Exos’ methodology, implementing site-level operational and staffing plans, collaborating with leadership and client success teams, conducting performance evaluations, and evaluating site operations and client metrics to ensure alignment with client objectives and Exos standards.
Required Qualifications
- Bachelor’s degree in Kinesiology, Sports Science, or related field; Master’s preferred
- Minimum of three (3) years of strength coaching or personal training experience
- Current industry certification (NSCA-CSCS or NASM preferred)
- Current CPR/AED and First Aid certifications
- Strong familiarity with EXOS methodology, products, and solutions
- Excellent presentation skills adaptable to both small and large group settings
- High energy and genuine passion for helping clients achieve their goals
- Exceptional customer service skills with a focus on client satisfaction as a top priority
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