Performance Management Engineer II

Job Summary

Required Qualifications

• •Demonstrated professional experience engineering HFC (Hybrid Fiber-Coaxial) networks in a cable or broadband environment
• •Strong working knowledge of DOCSIS standards, CommScope NXT, RF theory, and HFC plant design principles
• •Experience with CMTS/CCAP platforms and HFC monitoring and diagnostic tools
• •Bachelor's degree in Computer Science, Information Technology, or related field
• •Minimum of four (4) years of relevant experience in wireless telecommunications or related background
• •Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course
• •Must be available for extended hours and/or weekend schedules and travel throughout the state
• •Available to work shifts as assigned
• •Available to work additional time on weekends, holidays, before or after normal work hours when necessary
• •Must be able to work well in a team environment and be able to work with a diverse group of people and customers
• •Must be able to accurately communicate information and ideas to others effectively
• •Must be able to make valid judgments and decisions
• •Must have a comprehensive understanding of operations and functions
• •Requires ability to make and implement routine operational decisions
• •Ability to apply engineering principles with computer software, application design, coding, testing, and quality assurance
• •Competent working knowledge of engineering concepts, design principles, and math calculations
• •Knowledge of Telecommunications KPIs, parameter audits and changes, and feature audits using a detailed understanding of RAN air interfaces for UMTS, CDMA, LTE, VoLTE, and 5G
• •RF engineering or RF performance experience and a proven work history indicating a strong technical aptitude
• •Optimization & Performance Engineer experience in RAN and Core technologies
• •Knowledge of networks and fundamental layer 1, 2, 3 and 4 protocols, including IP, TCP, UDP, BCP, or MPLS
• •Experience using tools to analyze network traffic and assess network performance
• •Experience configuring and using packet capture technologies, including Wireshark and TCPDump
• •Proficient computer skills to complete job duties effectively
• •Excellent capability in using Microsoft Office tools: Excel, Word, Outlook, Visio, Teams, etc.
• •Understanding of standard engineering concepts, design principles, and math calculations
• •Demonstrated and practical experience in design, drawings to include create and editing
• •Practical experience with configuration, performance testing tools, and a high degree of expertise in scripting, designing, running, and analyzing test results within a Telecommunications Network environment
• •Strong analytic, strategic, interpersonal, critical and creative thinking, problem-solving, and troubleshooting skills
• •Strong time management and ability to lean to plan and manage multiple phased complex projects on time and within scope
• •Knowledge of transport networks to include long-haul DWDM, submarine, terrestrial microwave, satellite, metro fiber, passive optical networks (PON), and packet networks
• •Experience with CMTS/CCAP platforms and HFC monitoring and diagnostic tools
• •Experience supporting large-scale or geographically dispersed HFC networks
• •Familiarity with DOCSIS 3.1 / 4.0, node segmentation strategies, and high-split or mid-split architectures
• •Industry certifications related to HFC, DOCSIS, or broadband network engineering
• •Experience within an operational engineering role in the telecommunications industry
• •CCT; CCNA; CC Specialist; CCNP; CISSP; CSEP; CQE, JNCIA or JNCP certification or equivalent
• •Telecommunications experience
• •Other relevant telecom industry or job specific certifications
• •Must have a comprehensive understanding of operations and functions
• •Receives work at a higher level under general guidance with periodic review and direction of the supervisor
• •Requires ability to make and implement routine operational decisions and participate in larger projects and be counted on to complete tasks on time and within scope
• •Ability to apply engineering principles with computer software, application design, coding, testing, and quality assurance to build testing phase and collaborate with multiple teams for success

Desired Qualifications

• •Experience supporting large-scale or geographically dispersed HFC networks
• •Familiarity with DOCSIS 3.1 / 4.0, node segmentation strategies, and high-split or mid-split architectures
• •Industry certifications related to HFC, DOCSIS, or broadband network engineering
• •Experience within an operational engineering role in the telecommunications industry
• •CCT; CCNA; CC Specialist; CCNP; CISSP; CSEP; CQE, JNCIA or JNCP certification or equivalent
• •Telecommunications experience
• •Other relevant telecom industry or job specific certifications
• •Preferred experience with NetScout, including nGeniusOne, InfiniStream, or Pulse, Gigamon or Riverbed, AppResponse or NetProfiler
• •Preferred experience with quantifying and analyzing network performance by facilitating the collection of large sets of network data, including telemetry, status, or flow
• •Preferred knowledge of voice and video protocols, including VoIP, RTP, SIP, SRTP, IP multicast, or RTMP