Performance Lead
On-siteCheshire, Connecticut, United States
Job Summary
Oversee the development and implementation of performance management systems that track and analyze organizational metrics. Identify areas for improvement and implement strategies to enhance operational efficiency and productivity. Analyze business processes and performance data to identify inefficiencies and develop strategic solutions. Work cross-functionally with teams to align performance goals and build a culture of continuous improvement. Provide training and coaching to team members on performance improvement principles and methodologies. Prepare detailed reports on performance metrics and improvement initiatives to support data-driven decision-making. Manage a team of Performance Analysts and Quality Assurance staff, ensuring their work follows business standards and processes.
Required Qualifications
- Experience in performance management, process improvement, or operational analysis
- Familiarity with continuous improvement methodologies
- Strong analytical skills, with the ability to translate data into clear, actionable recommendations
- Experience designing or managing performance tracking systems and dashboards
- Proven ability to train and coach others on performance improvement principles
- Strong written and verbal communication skills, including experience preparing reports for decision-makers
- Track record of working effectively across teams and functions
- Experience managing or leading a team, with a focus on ensuring adherence to business standards and processes
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