Performance & Asset Optimization Lead
HybridMilton Keynes, England, United Kingdom
Job Summary
Act as the delegated day-to-day lead for the outsourced O&M contract, serving as the primary contact for contractor operational teams to maintain SLAs and verify field quality. Partner with the Tech & Digital Lead to manage OEMs, holding hardware and software manufacturers accountable for reliability, defect resolution, and warranty obligations. Collaborate with the Network Commercial team to define internal service levels and translate network priorities into maintenance strategies that maximize customer and commercial value. Design performance management frameworks aligned with global asset strategy, establishing benchmarks for reliability, uptime, safety, and financial performance. Monitor progress against improvement plans, identify barriers to performance across technical, operational, and commercial domains, and prioritize opportunities based on business impact and risk. Use historical data to forecast outcomes and support decision-making on cost, safety, and asset strategies.
Required Qualifications
- Proven ability to design, implement, and lead performance management frameworks—including setting KPIs, establishing governance, and driving accountability across teams and 3rd parties
- Strong capability to interpret complex data sets, extract meaningful insights, and apply them to real-world operational and commercial challenges
- Able to clearly communicate insights, risks, and priorities to a range of stakeholders—from frontline teams to senior leadership—driving alignment and action
- Skilled at working across technical, operational, commercial, and compliance teams to solve problems, break down silos, and ensure shared ownership of outcomes
- Comfortable navigating complexity, ambiguity, and shifting priorities—particularly in a fast-evolving sector like EV charging
- Up to 10% travel
- Agility core practices
- Asset Availability Strategy
- Asset health monitoring
- Asset Life Cycle Management
- Cost-conscious decision-making
- Defect Elimination
- Digital Analytics
- Equipment criticality assessment
- Equipment general
- Equipment strategies
- Facilitation
- history and coding
- Influencing
- Maintenance
- Maintenance fundamentals
- Management of change
- Plant Economics
- Problem Solving
- Process Safety Management
- Production loss accounting or deferrals
- Reliability analytics
- Reliability Fundamentals
- Reliability in Design
- Reliability leadership and governance
Desired Qualifications
- Demonstrable experience managing outsourced service providers / O&M contracts day-to-day — including SLA enforcement, escalation handling, and field-based compliance or quality assurance (e.g. SV&O, audits, site inspections)
- Experience balancing long-term asset strategy with the ability to identify and deliver tactical improvements that enhance safety, reliability, and financial performance
- Ability to engage credibly with engineers, data analysts, and field operators
- Comfortable using platforms such as Power BI, SQL, Excel, or asset monitoring systems to understand performance drivers
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