Performance Analyst
$50,000–$55,000 year
On-siteNewcastle, Northern Ireland, United Kingdom
Job Summary
Lead and embed performance analysis across complex digital services by designing measurement frameworks, KPIs, and user-focused metrics aligned with Government Digital Service standards. Analyse multi-source data to generate actionable insights, translate findings into clear narratives and dashboards, and support teams in iterating services with measurable outcomes. Collaborate with Product Managers, Delivery Managers, and Data Scientists to define strategies, coach analysts, and promote best practices within communities of practice. This strategic role requires extensive experience in performance analysis, stakeholder influence, and advanced SQL or dashboarding skills.
Required Qualifications
- Extensive experience in performance analysis for digital services, ideally within large-scale or complex environments
- Strong expertise in designing performance measurement frameworks, KPIs, and user-focused metrics
- Proven ability to generate insights from multiple data sources and provide data-driven recommendations
- Strong stakeholder management and influencing skills, including engagement with senior leadership
- Excellent communication and data storytelling skills
- Advanced experience with analytical tools such as SQL
- Advanced experience with Web analytics platforms (e.g., Google Analytics)
- Advanced experience with Dashboarding tools (e.g., Power BI, Looker Studio)
Desired Qualifications
- Experience working on public sector or government digital services
- Experience defining performance strategies across multiple teams or programmes
- Experience mentoring or leading analyst teams
- Experience working in hybrid or distributed delivery environments
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