Perf Ops Support Assoc
On-siteChennai, Tamil Nadu, India
Job Summary
Process loan title and record changes accurately and in a timely manner. Prepare, review, and send customer documentation related to loan servicing updates. Update and maintain system of record with changes to loan details, titles, and customer information. Ensure all documentation is complete, accurate, and compliant with internal procedures and applicable regulations. Track, prioritize, and follow through on assigned tasks to meet deadlines and service level expectations. Maintain organized records for easy retrieval and audit readiness. Communicate effectively with internal teams and external parties to resolve discrepancies or obtain required information. Identify and escalate issues or inconsistencies in documentation or system records. Support continuous improvement by suggesting enhancements to processes and workflows. Adhere to company policies, data security standards, and regulatory requirements. This role operates in a fast-paced environment requiring strong organizational and time-management skills.
Required Qualifications
- Bachelor's degree, or equivalent work experience
- Typically, Two to Four years of total experience in business and general office environment
- Strong Proficiency in Microsoft Office tools including MS Excel, MS Word, Outlook and MS Teams
- Strong organizational and time-management skills
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment
- Work Mode: 5 Days in Office
- Shift Timing: 6:30 PM to 3:30 AM
- Location: Chennai
Desired Qualifications
- Strong understanding of the business and perfected office skills
- Demonstrated administrative skills and acute attention to detail
- Strong reading, writing and mathematical skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Ability to identify and resolve exceptions and to interpret data
- Strong personal computer skills and knowledge of other office equipment
- Well-developed verbal, grammatical, and written communication skills
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