Per Diem Registration Representative
$33,280–$60,320 year
On-siteSouth Portland, Maine, United States
Job Summary
Greet and check in patients, answer phones, and collect co-pays and insurance payments in a fast-paced clinical environment. Process paperwork, verify insurance eligibility and benefits, and create price estimates while entering patient data into computer systems in real-time. Gather clinical information to process referrals, pre-certifications, and pre-authorizations according to insurance plan requirements. Confirm and create scheduled appointments for patient services prior to hospital discharge by collecting data from patients and referring provider offices. Respond to inquiries related to routine and sensitive topics with compassion and respect. Maintain up-to-date knowledge of registration requirements for admitting, OP, ED, maternity, and rehabilitation units.
Required Qualifications
- High School Diploma/GED
- 1+ years of experience in a hospital, office setting, customer service setting, or phone support setting
- Influenza vaccination for the current flu season (typically August-May) or commitment to receive the influenza vaccination when available for the upcoming flu season
- Ability to work onsite in Portland, ME
- Ability to work on a Per Diem basis, irregular shifts as business requires, including weekends, holidays, etc. (primarily on weekends from 11:00am - 7:00pm)
- Must be 18 years of age or older
- UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Desired Qualifications
- Experience with using Microsoft Office products
- Experience in a Hospital Patient Registration Department, Physician's office, OR any medical setting
- Experience in insurance reimbursement and financial verification
- Experience in requesting and processing financial payments
- Ability to perform basic mathematics for financial payments
- Working knowledge of medical terminology
- Understanding of insurance policies and procedures
- Strong interpersonal, communication, and customer service skills
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