Per Diem Registration Representative
$33,280–$60,320 year
On-sitePortland, Maine, United States
Job Summary
Greet and check in patients, answer phones, collect co-pays and insurance payments, and process paperwork in a clinical or front office setting. Communicate with patients and families to complete registration by collecting demographics, verifying insurance eligibility, and entering access data in real-time. Gathers clinical information to process referrals, pre-certifications, and pre-authorizations while creating price estimates and identifying outstanding balances. Confirm and create scheduled appointments for patient services prior to hospital discharge and respond to inquiries regarding routine and sensitive topics. Maintain up-to-date knowledge of registration requirements for admitting, emergency, maternity, and rehabilitation units while generating and analyzing patient data reports.
Required Qualifications
- High School Diploma/GED
- 1+ years of experience in a hospital, office setting, customer service setting, or phone support setting
- Influenza vaccination for the current flu season (typically August-May) or commitment to receive the influenza vaccination when available for the upcoming flu season
- Ability to work onsite in Portland, ME
- Ability to work on a Per Diem basis, irregular shifts as business requires, including weekends, holidays, etc. (primarily on weekends from 11:00am - 7:00pm)
- Must be 18 years of age or older
- UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Desired Qualifications
- Experience with using Microsoft Office products
- Experience in a Hospital Patient Registration Department, Physician's office, OR any medical setting
- Experience in insurance reimbursement and financial verification
- Experience in requesting and processing financial payments
- Ability to perform basic mathematics for financial payments
- Working knowledge of medical terminology
- Understanding of insurance policies and procedures
- Strong interpersonal, communication, and customer service skills
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