Per Diem Practice Support Assistant
$33,592–$59,904 year
On-siteMedford, Massachusetts, United States
Job Summary
Manage complex scheduling tasks, including appointment booking, template adjustments, and patient outreach. Ensure accurate data collection and reporting while handling follow-up activities, referral tracking, and insurance authorization processing. Deliver exceptional customer service by resolving escalated issues and supporting patient satisfaction. Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes. Complete and process forms, prior authorizations, prescription renewals, and other documentation. Collaborate with supervisors on coverage and workflow, and participate in quality improvement initiatives and special projects. This per diem role offers no set schedule; coverage is called in Monday through Friday, 7:45am to 6pm based on business needs.
Required Qualifications
- High School Diploma/GED
- 1+ years of customer service experience
- Basic proficiency with Microsoft Office
- Must be able to lift 50 lbs
- Must be available for weekend shifts
- Valid driver's license
Desired Qualifications
- Associate's degree in medical office administration program
- Previous Pediatrics experience
- Proven experience with scheduling software and electronic medical records systems (Epic or equivalent)
- Proven solid problem solving and complex patient management skills
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