Per Diem Patient Services Representative Associate
$33,280–$60,320 year
On-siteNew York, United States or Saint Paul, Minnesota, United States
Job Summary
Check in and interview patients to complete required paperwork, including financial assistance applications and information requests. Obtain and explain cost information, collect co-pays and deductibles, and counsel patients on available financial assistance programs. Address and resolve claim issues or registration errors while documenting resolutions in the electronic medical record. Provide customer service for inbound and outbound telephone calls, ensuring clear communication and prompt resolution of patient inquiries. Use resources and tools to complete registration for accounts and assigned work queues. May mentor other staff, provide technical or functional direction, and gather medical record information as needed. This per diem role at United Hospital in Saint Paul, MN supports the Allina Health account by connecting patients with care, pharmacy benefits, and resources.
Required Qualifications
- 6+ months of customer service experience
- ~ Intermediate level of proficiency with Microsoft Office products
- Ability to work standard daytime hours, Monday-Friday for the first 3 weeks after hire in alignment with the training schedule
- Ability to work on a per diem basis, day shift -or- evening shift. 8-hour shifts
- Must be 18 years of age or older
- General office experience
- Epic experience
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