Per Diem Patient Access Representative Associate

Greet and welcome patients in person, collecting demographic and insurance information while checking them in and interviewing them to complete appropriate paperwork. Direct patients to their appointments or procedures, resolve claim issues or registration errors, and verify insurance eligibility and benefits for complex billing situations. Obtain cost information, explain financial assistance programs, collect co-pays or deductibles, and refer complex questions as needed. Document all issues and resolutions in the electronic medical record, obtain signatures, and assist patients with request for information forms. Provide customer service for inbound and outbound telephone calls, mentor staff, and perform other duties as assigned. Requires 6+ months of customer service experience, proficiency with Microsoft Office, and ability to work day and evening hours Monday through Friday.