People Support Advisor - Senior
On-sitePune, Maharashtra, India
Job Summary
Provide first-line support and coaching for complex employee and manager inquiries, ensuring timely, high-quality responses aligned with HR policies and local legislation. Coach staff on employee lifecycle activities, including compensation, performance, onboarding, and disciplinary matters, while resolving conflicts and offering counseling. Deliver seamless end-to-end solutions across designated geographies by adapting to local languages, working times, and delivery modes. Build relationships with key stakeholders to enhance communication and collaboration, ensuring consistent application of HR knowledge and adherence to established standards. Monitor legislative compliance and drive continuous improvement in HR processes and data management to support overall human resources objectives.
Required Qualifications
- 3-6 years of relevant experience
- Responsible for first line employee and manager inquiry support, ensuring responses are provided in a timely, high-quality manner, and are aligned with HR policies and knowledge
- Coaches employees and managers on all employee lifecycle activities including inquiries on HR processes, programs and initiatives to deliver enhanced experiences and offer always on support (e.g. compensation, performance, onboarding, new hires, separation, disciplinary and other HR processes)
- Resolves conflicts and provides coaching and counseling on employment matters
- Provides seamless end-to-end solutions considering local languages, working times and optimal delivery mode for the geography / sub- geography needs
- Builds and maintains relationships with key stakeholders including employees, managers, and internal HR teams to ensure effective communication and collaboration within the region for a geography
- Delivers support to employees and managers through defined channels (e.g. onsite / call) to efficiently execute processes and advise on human resources policies and procedures
- Ensures consistent and effective delivery of HR processes and data management in alignment with overall human resources objectives
- Ensures delivery is in accordance with established standards and in adherence to HR policies and procedures; monitors legislative compliance and takes action to ensure all requirements and agreements are met within the geography
- Ensures the consistent application of HR knowledge for click and connect support to effectively resolve employee and manager queries
- Ensures the voice of employees and managers are heard and shared with the right stakeholders
- Demonstrates excellence in customer support and drives continuous improvement, setting high standards for the team in delivering HR solutions and services across the geography
- Participates in initiatives to improve the overall effectiveness of human resources processes
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