People Solutions Associate
HybridBengaluru, Karnataka, India
Job Summary
Process employee data changes, handle Verification of Employment requests, and manage employee file records to ensure data accuracy. Analyze and resolve queries regarding employee transfers, terminations, and personal demographic updates for People Managers, Business Partners, and vendors. Adjust records per request and communicate progress using tools like ServiceNow, Workday, and ADP. Support cyclical HR events such as annual reviews and promotions while updating the knowledge repository to improve team inquiry ownership. Partner with Centers of Excellence teams to streamline operations and enhance the employee experience. Requires 3 days in-office attendance and proficiency in HRIS and case management systems.
Required Qualifications
- Minimum of 6 months of work experience
- Bachelor's Degree
- High School diploma or equivalent
- 2 or more years of work experience
- 6+ years of relevant work experience
- 4+ years of relevant work experience
- Must have a High School diploma or equivalent
- Visa requires at least 3 days in office
- Expectations of these days will be confirmed by your Hiring Manager
- Able to work Monday – Friday
- Able to be available for meetings with teams in the US, APAC, CEMEA & Europe when required
Desired Qualifications
- Experience using enterprise-scale HRIS tools (like Workday, PeopleSoft, ADP etc.)
- Experience using a HR Case Management system (like ServiceNow)
- General knowledge of HR functional policies and practices within a Global Shared Services model
- Familiar with the utilization and management of enterprise level systems such as Workday and ServiceNow, other comparable software tools acceptable
- Able to work in a fast paced/high volume environment with a focus on QA and meeting established KPIs/SLAs
- Collaborative style and a good team player with a strong customer centered mind-set that focusses on employee experience and continuous improvement for all processes
- Strong communicator who can deliver easily understandable resolutions to employees and internal teams in common/natural language
- Proficient in Microsoft Office products (PP Presentations, Excel Pivots, VLOOKUP's, Power BI etc)
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