People Services Senior Generalist
HybridBogotá, Bogota D.C., Colombia
Job Summary
Conduct daily audits of employee, payroll-impacting, and organizational data within Workday for the North America region. Identify data quality issues and partner with stakeholders to implement corrections, ensuring integrity and consistency of employee master data. Provide documentation and support for internal and external audits while creating and maintaining reports and dashboards to support operational decision-making. Serve as a subject matter expert for Workday processes, manage workforce-related processes including Reduction in Force activities, and support testing for system enhancements. Maintain Standard Operating Procedures, deliver training to Tier 1 teams, and identify automation opportunities to enhance service delivery and employee experience.
Required Qualifications
- Bachelor's degree in human resources, Business Administration, Information Systems, Industrial Engineering, Analytics, or related field
- English: Advanced proficiency required
- Experience in HR Operations, People Services, HRIS, Employee Data Management, or related areas
- Strong experience working with Workday and employee data processes
- Experience in HR reporting, auditing, data quality management, and process improvement
- Experience supporting stakeholders in a shared services or multinational environment is preferred
- Strong analytical and problem-solving skills
- High attention to detail and commitment to data accuracy
- Excellent communication and stakeholder management capabilities
- Strong customer-service mindset and employee-focus approach
- Ability to manage multiple priorities and meet deadlines
- Continuous improvement mindset with a focus on automation and innovation
- Ability to work independently and collaboratively within global teams
- Solid experience with Workday reporting and employee data management
- Knowledge of payroll-impacting transactions and HR processes
- Experience conducting audits and data validation activities
- Familiarity with EIBs, mass uploads, and HR system testing
- Advanced Excel and reporting capabilities
- Experience developing SOPs and process documentation
Desired Qualifications
- Portuguese is a plus
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