People Services Manager
$80,000–$80,000 year
On-site · Pittsburgh, Pennsylvania, United States
Job Summary
The People Services Manager leads HR operations and serves as a coach/mentor to direct reports, overseeing benefits administration, HRIS, employee relations, and compliance. Drives strategic HR plans aligned with Goodwill SWPA’s mission, partners with leadership to improve employee engagement, satisfaction, and retention, and manages complex employee relations investigations with a people-first approach. Responsible for agency-wide policy development, cross-unit collaboration, and ensuring compliance with federal, state, and local employment laws. Based at the Lawrenceville Work Force Development Center in Pittsburgh, PA with occasional travel required; role is regular full-time and exempt. Qualifications include multiple degree paths with substantial HR leadership experience, DEIB expertise, HRIS proficiency, and strong communication and leadership skills. Preferred certifications include SHRM-SCP or SPHR and demonstrated DEIB program implementation.
Required Qualifications
- Associates degree in Human Resources Management, Business Administration, Organizational Leadership, or related field AND 15+ years of relevant experience
- Bachelors degree in Human Resources Management, Business Administration, Organizational Leadership, Labor Relations/Employment Law, or related field AND 5+ years of relevant experience
- Masters degree in Human Resources Management, Business Administration, Organizational Leadership, Labor Relations/Employment Law, Organizational-Industrial Psychology, or related field AND 4+ years of experience
- Experience in leading or supervising HR teams, or related management experience
- Proven experience in managing or mentoring HR professionals, with ability to guide and develop team members
- Exceptional communication, interpersonal, and leadership skills with a focus on supporting employee growth
- Strong knowledge of HR disciplines, including employee relations, compensation practices, competitive employment incentives, job market trends, and compliance with federal and state employment laws
- Strong experience in organizational development and workforce planning
- Expertise in managing complex employee relations issues, including conducting investigations and resolving disputes while maintaining a fair and consistent approach
- Familiarity with DEIB initiatives
- Proficiency with HRIS and Microsoft Office Suite
- Required clearances and background checks including National Criminal Background check and child abuse/FBI clearance
Desired Qualifications
- SHRM-SCP or SPHR or other relevant certifications
- Demonstrated experience developing and implementing DEIB strategies that create a more inclusive and equitable workplace
- Experience leading or supervising HR teams
- Proven ability to mentor HR professionals and develop team members
- Exceptional communication, interpersonal, and leadership skills with a focus on employee growth
- Strong knowledge of HR disciplines including employee relations, compensation practices, and federal/state employment law
- Proficiency with HRIS and Microsoft Office Suite
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