People Services Center – Solutions & Project Management Supervisor
HybridSão Caetano do Sul, São Paulo, Brazil
Job Summary
Lead system implementations, enhancements, and process improvement initiatives for People Service Center teams while ensuring requirements are clearly defined and prioritized. Oversee project planning, execution, governance, and change management, coaching the project manager to monitor risks and dependencies across initiatives. Partner with People Analytics to identify trends and translate business needs into actionable solutions that drive measurable outcomes. Guide solution recommendations balancing user experience and technical feasibility while leading and developing a team of solutions consultants. Work on-site three times a week (Tue to Thu) in São Caetano do Sul/SP. This role supports global AI transformation and HR Tech delivery within General Motors' People Services Center.
Required Qualifications
- Bachelor's degree
- Fluent in English and Portuguese, with strong working knowledge of Spanish
- Experience in solutions consulting, business analysis, systems implementation, project delivery, or related areas
- Experience supporting People Service Center, HR Shared Services, or service delivery transformation environments
- Experience leading teams of analysts, consultants, or project resources
- Strong skills in requirements gathering, process analysis, stakeholder management, and solution design
- Knowledge of system implementations, integrations, APIs, AI-enabled solutions, and data concepts
- Experience with reporting, dashboards, data analysis, and data-driven decision-making
- Understanding of project management, including scope, risks, dependencies, and implementation tracking
- Strong problem-solving, communication, and influencing skills across diverse stakeholders and teams
- Work on-site 3 times a week (Tue to Thu)
- This role is categorized as hybrid
- This job is not eligible for relocation benefits
- Any relocation costs would be the responsibility of the selected candidate
Desired Qualifications
- Experience leading system implementation, process improvement, or transformation initiatives with AI
- Experience partnering with HR Technology, product owners, testing teams, vendors, and operational stakeholders
- Experience with change readiness, user adoption, implementation governance, and AI-assisted or automation-enabled ways of working
- Experience with Workday, ServiceNow and ADP systems
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.