People & Service Team Leader
$31,674–$31,674 year
On-siteWaterford, Michigan, United States
Job Summary
Consistently deliver great service and role model this throughout the store team while confidently duty managing all areas of store operation including product and operations. Create a diverse, inclusive environment and wellbeing culture by acting as a direct line of communication for the store team. Support the People & Service Manager to empower the team to deliver for the customer, prioritizing customer experience in all decision-making. Take accountability to drive store KPIs including sales, stock loss, conversion, and voice of customer, while ensuring compliance with health and safety standards. Manage floor resets, stock replenishment, and visual standards to maintain operational excellence.
Required Qualifications
- previous experience in retail, preferably in a supervisor role
- strong communication and interpersonal skills
- ability to motivate and inspire a team to achieve their best
- proactive, adaptable, and thrive in a fast-paced environment
- ability to analyse customer feedback and sales data
- Strong emotional intelligence
- Strong time management skills
- ability to foster a positive team culture
- ability to effectively lead and coach others
- Strong attention to detail
- Must be available for weekends, public holidays, and during key seasonal periods
- Must be comfortable adapting to situations and juggling multiple tasks
- Must be hands-on with product movement, floor resets, and physical tasks like adjusting layouts, displays, and stock replenishment
Desired Qualifications
- passionate about fashion and stay updated on the latest trends
- love our products as much as we do
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