People & Service Team Leader - 20hrs Weekdays
$57,241,600–$57,241,600 year
On-siteBasildon, England, United Kingdom
Job Summary
Deliver exceptional customer service and model this behavior across the store team. Create a diverse, inclusive environment and establish a wellbeing culture by serving as a direct line of communication for staff. Confidently duty manage all store operations, including product movement, floor resets, stock replenishment, and compliance with health and safety standards. Support the People & Service Manager to drive sales, conversion, and key performance indicators while empowering the team to prioritize customer experience. Analyze customer feedback and sales data to identify improvements and foster a high-performing, motivated workforce. Adapt quickly to a fast-paced retail environment where priorities shift based on seasonal demands and sales performance.
Required Qualifications
- previous experience in retail, preferably in a supervisor role
- strong communication and interpersonal skills
- ability to motivate and inspire a team to achieve their best
- proactive, adaptable, and thrive in a fast-paced environment
- ability to analyse customer feedback and sales data
- Strong emotional intelligence
- time management skills
- ability to foster a positive team culture
- comfortable adapting to situations and juggling multiple tasks
- 20 Hours per week, between Monday - Friday
- Weekend Work
- work on weekends, public holidays, and during key seasonal periods
- work during busy times like sales events, product launches, or store promotions
Desired Qualifications
- passionate about fashion and stay updated on the latest trends
- love our products as much as we do
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