People Partner Coordinator
On-siteNormal, Illinois, United States
Job Summary
Provide Tier 1 support for employee inquiries across benefits, payroll, compensation programs, HR systems, policies, and general HR matters through case management systems, chat platforms, and occasional in-person interactions. Manage employee cases from intake through resolution, including triage, research, issue diagnosis, escalation, documentation, and timely follow-up while meeting established Service Level Agreements and customer satisfaction metrics. Utilize HRIS and case management platforms to process transactions, maintain accurate records, and leverage knowledge articles to deliver consistent support. Identify issues requiring advanced support and escalate appropriately to Centers of Excellence or People Partners. Analyze recurring issues to recommend process improvements and automation opportunities. Minimum of 2 years in HR Shared Services or high-volume support required; proficiency with ServiceNow, Workday, or iCIMS essential.
Required Qualifications
- Minimum of 2 years of experience in HR Shared Services, People Operations, Human Resources, or a high-volume employee/customer support environment.
- Proficiency with HRIS, applicant tracking systems, and case management platforms such as ServiceNow, Workday, iCIMS, or comparable tools.
- Strong written and verbal communication skills with the ability to simplify complex information and tailor messaging to diverse audiences.
- Demonstrated ability to handle sensitive and confidential information with professionalism, discretion, and sound judgment.
- Exceptional attention to detail, organizational skills, and commitment to delivering accurate and timely results.
- Ability to prioritize multiple responsibilities and adapt effectively in a fast-paced, evolving environment.
Desired Qualifications
- Experience supporting employee benefits and/or payroll programs.
- Knowledge of knowledge base management and content authoring.
- Experience working in contact center, shared services, or chat-based support environments.
- Flexibility to support varying schedules during peak business cycles or high-volume periods.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.