People Operations Specialist
$45,000,000–$45,000,000 year
HybridBogotá, Bogota D.C., Colombia
Job Summary
Address employee and manager inquiries via the HR ticketing system while maintaining compliance with published SLAs and legal standards. Maintain accurate, confidential employee records in HRIS databases and generate documents for status changes, pay adjustments, and equity grants. Escalate complex issues to relevant People Team members and collaborate on People Operations programs and projects. Document workflows to identify process improvements and ensure HR policies remain current and accessible. Support compliance efforts including audits, reporting, and tracking training completion for employees across the US, Turkey, and Colombia.
Required Qualifications
- A proactive self-starter who embraces learning and thrives in dynamic environments
- Passionate about customer service, with a focus on balancing employee needs with organizational goals
- A critical thinker with strong attention to detail and a problem-solving mindset
- Strong organizational and multi-tasking abilities, with experience working under pressure
- Systems-oriented with the ability to quickly learn and utilize new technologies
- Exceptional verbal and written communication skills in English (B2-C1)
- Comfortable handling confidential data with professionalism and discretion
- 1+ years of experience in customer service, operations, or HR-related roles
- Proficiency in GSuite, Microsoft Office Suite (Excel, Word), and HRIS systems like Zendesk, Jira, Workday or Rippling
- Familiarity with the unique challenges of working in a start-up or rapidly scaling environment
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