People Operations Manager
$50,000–$100,000 year
On-siteLondon, England, United Kingdom
EXPIREDLondon, England, United KingdomOn-siteFull Time$50,000–$100,000 yearStartup
Full TimeStartup
Job Summary
Manage employee relations, disciplinary matters, grievances, and conflict resolution while overseeing payroll, benefits, and right-to-work checks. Develop and update HR policies, conduct performance reviews, and process onboarding and visa expiry documentation. Lead engagement surveys, maintain accurate HARRI records, and generate reports for strategic planning. Coach managers on best practices and refine scalable HR processes within a fast-paced hospitality environment.
Required Qualifications
- at least 4 years' experience within the hospitality industry
- CIPD Level 5 qualification or above
- proven expertise in managing employee relations, including disciplinary matters, grievances and complex leave policies such as maternity and paternity leave
- solid track record of overseeing payroll processes, ensuring full compliance with employment legislation
- highly skilled at managing HR processes in a fast-paced, growth-driven environment
- exceptional communicator, able to handle sensitive situations with diplomacy, fairness and tact
- strategic thinker who excels at coaching managers and refining HR processes to support the company's scaling efforts
- proficient in HR software and payroll systems with a strong focus on accuracy, compliance and efficiency
- experienced in using HARRI time and attendance systems to streamline operations
- advanced skills in Excel, Word, PowerPoint or G Suite to ensure smooth operations and effective presentations
- can do, will do attitude
- exceptionally detail-oriented and committed to never cutting corners in your work
- pasta lover
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