People Operations Manager
On-siteBengaluru, Karnataka, India or Chennai, Tamil Nadu, India
Job Summary
Lead and engage a team of People Operation Advisors across multiple countries, ensuring alignment, collaboration, and high team morale. Coach and develop team members by setting clear goals, providing regular feedback, and fostering continuous learning in HR processes and systems. Oversee the delivery of timely, accurate, and high-quality HR operational services across the Hire to Retire E2E full employee lifecycle, including onboarding, job changes, and exits. Resolve or escalate complex employee queries, provide expert guidance on policies and compliance, and monitor KPIs to drive performance improvements. Drive continuous improvement initiatives by identifying root causes of inefficiencies and implementing solutions that enhance employee experience and case resolution practices.
Required Qualifications
- 10+ years of experience in HR operations and generalist roles within large, international organizations leading teams
- Proven leadership capabilities with experience managing diverse, distributed teams
- Strong stakeholder management skills and the ability to influence across multiple levels of the organization
- Skilled in coaching, motivating, and developing individuals to reach their full potential
- Strong interpersonal and relationship-building skills; able to foster trust, cooperation, and team cohesion
- Skilled in conflict resolution, influencing without authority, and managing diverse stakeholder expectations
- Focused on delivering outcomes within agreed timelines and scope, with low tolerance for delays or deviations
- Analytical and process-oriented, with a strong eye for efficiency, accuracy, and system optimization
Desired Qualifications
- Solid understanding of end-to-end HR service delivery; payroll and works council experience is a strong advantage
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