People Operations Manager
On-siteBengaluru, Karnataka, India or Chennai, Tamil Nadu, India
Job Summary
Lead and engage a team of People Operation Advisors across multiple countries, ensuring alignment, collaboration, and high team morale. Coach and develop team members by setting clear goals, providing regular feedback, and fostering continuous learning in HR processes and systems. Oversee the delivery of timely, accurate, and high-quality HR operational services across the Hire to Retire E2E full employee lifecycle, including onboarding, job changes, and exits. Resolve complex employee queries, provide expert guidance on policies and compliance, and ensure consistent data entry in Workday. Drive continuous improvement initiatives to enhance employee experience and case resolution practices while monitoring KPIs and service levels. Act as a key liaison between GOT and other EEO workstreams to ensure alignment on shared initiatives and consistent delivery across the People Function.
Required Qualifications
- 10+ years of experience in HR operations and generalist roles within large, international organizations leading teams
- Solid understanding of end-to-end HR service delivery
- Proven leadership capabilities with experience managing diverse, distributed teams
- Strong stakeholder management skills and the ability to influence across multiple levels of the organization
- Skilled in coaching, motivating, and developing individuals to reach their full potential
- Passionate about delivering high-quality employee experiences, even in high-volume environments
- Strong customer focus with a continuous improvement mindset and a commitment to operational excellence
- Comfortable working in a fast-paced, dynamic environment with shifting priorities
- Demonstrated experience in leading or supporting change initiatives and driving process improvements
- Strong interpersonal and relationship-building skills; able to foster trust, cooperation, and team cohesion
- Skilled in conflict resolution, influencing without authority, and managing diverse stakeholder expectations
- Focused on delivering outcomes within agreed timelines and scope, with low tolerance for delays or deviations
- Analytical and process-oriented, with a strong eye for efficiency, accuracy, and system optimization
Desired Qualifications
- payroll and works council experience is a strong advantage
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