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Telefónica TechPosted 2 months ago

People & Learning Administrator

HybridLondon, England, United Kingdom

Full TimeLarge

Job Summary

Act as the first point of contact for People and L&D queries via shared inboxes, providing first-line support and escalating where appropriate. Maintain accurate records, including JML trackers, employee documentation, and LMS course enrolments, while ensuring data integrity and compliance with internal policies. Coordinate learning opportunities by scheduling training sessions, workshops, and events, managing logistics, attendees, and facilitators. Support vendor administration for L&D suppliers, including setup, onboarding, and invoicing, and assist with benefits administration, enrolments, and contractual changes. Produce routine reports and trackers to support People and L&D activity, and identify opportunities to improve administrative processes. Work collaboratively with colleagues across the People Team, Finance, IT, and external suppliers to deliver processes and initiatives that support colleagues to thrive and grow.

Required Qualifications

  • Strong administrative skills with proficiency in Microsoft Word, Excel, and PowerPoint
  • Experience using HR and/or Learning Management systems
  • High level of accuracy and attention to detail
  • Strong organisational skills with the ability to prioritise effectively
  • Professional, discreet, and able to handle confidential information
  • Structured, methodical, and process-oriented
  • Proactive, flexible, and customer-focused
  • Strong communication and interpersonal skills
  • Collaborative team player

Desired Qualifications

  • Previous experience supporting benefits administration (desirable)

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