People & Communications Services Agent – Thai Speaker (Expression of Interest)
On-sitePetaling Jaya, Selangor, Malaysia
Petaling Jaya, Selangor, MalaysiaOn-siteFull TimeAssociates DegreeEnterprise
Full TimeAssociates DegreeEnterprise
Job Summary
Log and maintain HR process requests in a case management tool while tracking volumes and Service Level Agreements. Execute quality checks across master data, recruitment, onboarding, talent management, reward, and learning processes, keeping statistics reporting up to date. Notify Process Specialists of compliance issues or incomplete documentation and manage reminders for the Center of Expertise Unit. Support local administration, maintain employee files, and participate in team meetings for process analysis and improvement actions. Work 8:30 am to 6:00 pm to support KONE Thailand and the Asia Pacific region.
Required Qualifications
- Associate degree, preferably in Human Resources or Business Administration
- Must be able to read, write, and communicate in English
- Candidates fluent in the Thai language are mandatory
- Excellent verbal and written communication skills, including active listening to the input of others and summarizing information to ensure it has been understood
- Excellent computer proficiency (e.g., MS Office – Word, Excel, and Outlook)
- Must be able to work in a fast-paced (but fun!) environment
- Maintaining a positive attitude and providing exemplary customer service
- Ability to work independently and to carry out assignments to completion within parameters of instructions given
- Ability to work in a team
- Empathy and a true service mindset to ensure great employee experience for service delivery
- Working hours 8.30 am-6.00 pm as primary support to KONE Thailand as well as other countries in Asia Pacific
Desired Qualifications
- Exposure and knowledge in various HR processes for the following areas of expertise: master data and reporting, recruitment, talent management, reward and recognition, learning and development
- Previous work experience within HR administration activities, in general
- Understanding labour and social law requirements
- Genuine interest to grow and develop further in HR
- HRIS (Workday experience a plus)
- Being tech-savvy
- Experience working in a shared service center or call center
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