People and Partnership Account Manager

Oversee assigned clients and ensure quality delivery of Microsourcing services while acting as the primary point of contact for all Microsourcing Departments. Drive client growth, reduce attrition, and improve Net Promoter Scores by assisting with Philippines operation setup, implementing performance management, and fostering employee engagement. Expand client operations by reviewing structures and processes, delivering growth targets for existing and new accounts, and collaborating with site delivery departments. Maintain accurate account details, track client requests, and provide timely inputs to client billings. Ensure a safe, healthy workplace by reporting hazards and completing necessary training and compliance requirements.