Pensions Technician
Remote · United Kingdom
Job Summary
Pensions Technician role (home-based, UK) within Capita Pension Solutions. Key duties include acting as a technical contact for internal teams and external stakeholders, resolving complex or high-value cases, handling Subject Access Requests, and delivering on deadlines and KPIs in line with GDPR/ICO guidelines. Responsibilities also cover producing monthly client statistics, identifying improvements, managing potential technical risks, maintaining quality management compliance, and mentoring colleagues. Requires experience with DB Pensions and strong Excel skills, plus the ability to respond to regulatory disputes and communicate clearly with clients and internal teams. The role emphasizes collaboration, process improvement, and delivery against agreed objectives in a fully remote UK setting.
Required Qualifications
- DB Pensions experience
- Excel
- Able to produce clear, concise, and accurate responses to complex case work from other business areas and the client
- Able to plan and prepare detailed replies to regulatory complaints/disputes
- Ability to grow relationships and be a point of contact on technical matters
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