PEER SUPPORT WORKER - NORWICH & SOUTH NORFOLK
$19,974–$19,974 year
On-siteNorwich, England, United Kingdom
Job Summary
Act as a navigator supporting individuals to engage in services, identify their needs, and progress through recovery using one-to-one and group work. Offer emotional and practical support while helping others recognise strengths, build confidence, and develop self-management techniques. Provide advice and guidance during drop-in sessions, facilitate group-based peer support, and empower individuals to exercise choice and control through a person-centred approach. Work across the county, maintaining relationships with agencies and professionals, and promote community engagement to break down mental health stigma. Manage time effectively within set targets, contribute to continuous improvement, and participate in team meetings while adhering to confidentiality and contractual requirements.
Required Qualifications
- Personal lived experience of mental health and/or using services
- At least one year full-time equivalent experience of working in mental health, paid or unpaid
- Commitment to the empowerment of individuals and a belief in user involvement and promoting people's rights
- Commitment to equal opportunities and awareness of issues surrounding BME, LGBT and other minority groups
- Actively seeks opportunities for own development and to share skills / knowledge
- Commitment to delivering outcome and recovery focussed services within a Psychologically Informed Environment framework
- Passionate about and committed to the empowerment of people who are experiencing mental distress
- Ability to use own experiences of mental distress appropriately
- Ability to establish and develop empathetic relationships based on mutual respect and trust
- Ability to support individuals to increase their self-esteem, confidence and motivation and promote progress in their journey to recovery
- An understanding of the principles of recovery
- An understanding of a person-centred approach and able to work with individuals in a user led, calm confident and sensitive manner
- Ability to share personal story of recovery as and when appropriate
- A real belief that people can recover and lead their own recovery with appropriate support
- Experience of supporting others one-to-one in a person-centred, confidential and empathic manner
- Understanding of issues surrounding mental health and issues likely to affect those experiencing or recovering from periods of mental illness
- Ability to respond to individuals' needs (including those in crisis) promptly, in a flexible, consistent and appropriate way
- Ability and experience of working in an outcome focused way
- Excellent communication skills and the ability to deal tactfully and sensitively with a range of people, including being assertive when necessary
- A driver's licence and access to a car
- Ability and willingness to work flexibly and cover shifts in the mornings, afternoons, evenings and weekends
- Ability and willingness to work flexibly across the whole service pathway, including supported living and community based support
Desired Qualifications
- Ability to assist people to develop recovery plans
- Knowledge and experience of supporting individuals to achieve goals relating to their mental and/or physical health
- Experience of organising and facilitating meetings and groups
- Experience of working within and supporting the development of a Psychologically Informed Environment
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