Peer Support Supervisor
On-sitePlymouth, North Carolina, United States
Job Summary
Coordinate assessments, develop recovery-oriented person-centered plans, and conduct monthly beneficiary contacts to monitor progress and review goals. Plan work assignments, monitor staff performance, and provide individual supervision including monthly reviews and individual supervision plans. Facilitate skill-building recovery groups, ensure timely referrals to community resources, and manage care transitions for recent hospitalizations or life changes. Identify and respond to emergency crisis situations, participate in on-call structures, and conduct post-crisis debriefings. Maintain medical record compliance, review data for quality improvement, and establish collaborative relationships with integrated care teams and community resources.
Required Qualifications
- Meet North Carolina's definition of a Qualified Professional per 10A-NCAC 27G.0104
- A bachelor's degree in a field related to health, psychology, sociology, social work, nursing, or another relevant human services area, or licensure as a registered nurse (RN)
- Two years of experience working directly with members with behavioral health conditions (if serving members with behavioral health needs) or with an I/DD or a TBI (if serving members with I/DD or TBI needs)
- Trained in quality supervisory skills through an approved CPSS supervisory training program
- Complete the CPSS Certification program
- Possess knowledge of the CPSS role and work
- Understand the principles and philosophy of recovery
- Understand the code of ethics of the NC Peer Support Specialist Certification Program
- Complete mandatory CPSS supervisor training within 90 days of hire
- Maintain a valid North Carolina Driver's License
- Have an acceptable criminal record
- Have a Health Registry Check that adheres to standard of employment
- Demonstrate knowledge of START Wellness, Inc. policies and procedures defined in the employee handbook
- Complete training requirements
- Attend all training sessions as required by the agency
- Ability to work in fast-paced environment
- Ability to maintain confidentiality
- Effectively work with all levels/division of START Wellness, Inc.
- Excellent analytical skills
- Must have proficient interpersonal skills
- Ability to make independent decisions
- Demonstrated computer skills
- Efficient with agency Electronic Health Record and/or documentation standards
- Effective oral and written communication
- Driving and travel may be required
Desired Qualifications
- Understand and support the role of the CPSS
- Understand and promote the beneficiary's recovery
- Advocate for the CPSS and PSS across the organization and in the community
- Promote both the professional and personal growth of the CPSS within established human resources standards
- Collaborate with beneficiary(s) and CPSS to develop recovery-oriented person-centered plan for the beneficiary that demonstrates consideration for integrated care
- Establish Relationships with Integrated Care / Team and Community Resources
- Establishes a caring, therapeutic relationship with member
- Demonstrates understanding of members rights and ensures member's rights are protected
- Demonstrate professional work ethics
- Participates in activities to promote personal growth and development
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