Peer Support Supervisor
On-siteWilson, North Carolina, United States
Job Summary
Coordinate assessments, develop recovery-oriented person-centered plans, and monitor beneficiary progress through regular in-person or telehealth contacts. Provide administrative and supportive supervision to program staff, including monthly reviews, performance evaluations, and individual supervision plans. Manage 24:7 crisis response coordination, facilitate recovery groups, and ensure timely care transitions for members following hospitalization or incarceration. Establish relationships with integrated care teams and community resources while maintaining medical record compliance and reviewing data for quality improvement.
Required Qualifications
- Meet North Carolina's definition of a Qualified Professional per 10A-NCAC 27G.0104
- A bachelor's degree in a field related to health, psychology, sociology, social work, nursing, or another relevant human services area, or licensure as a registered nurse (RN)
- Two years of experience working directly with members with behavioral health conditions (if serving members with behavioral health needs) or with an I/DD or a TBI (if serving members with I/DD or TBI needs)
- Trained in quality supervisory skills through an approved CPSS supervisory training program
- Complete the CPSS Certification program
- Possess knowledge of the CPSS role and work
- Understand the principles and philosophy of recovery
- Understand the code of ethics of the NC Peer Support Specialist Certification Program
- Complete mandatory CPSS supervisor training within 90 days of hire
- Maintain a valid North Carolina Driver's License
- Have an acceptable criminal record
- Pass a Health Registry Check
- Demonstrate knowledge of START Wellness, Inc. policies and procedures defined in the employee handbook
- Demonstrate professional work ethics
- Complete training requirements
- Attend all training sessions as required by the agency
- Ability to work in fast-paced environment
- Ability to maintain confidentiality
- Effectively work with all levels/division of START Wellness, Inc.
- Excellent analytical skills
- Must have proficient interpersonal skills
- Ability to make independent decisions
- Demonstrated computer skills
- Efficient with agency Electronic Health Record and/or documentation standards
- Effective oral and written communication
Desired Qualifications
- Participation in agency on-call structure for 24:7 crisis response
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