Peer Support Supervisor
On-siteNorth Carolina, United States
Job Summary
Coordinate assessments, develop recovery-oriented person-centered plans, and monitor beneficiary progress through monthly contact reviews. Provide administrative and supportive supervision to program staff, including monthly individual reviews, performance evaluations, and facilitation of skill-building groups. Manage 24:7 crisis response coordination, care transitions for recent discharges, and community resource referrals while ensuring medical record compliance. Establish collaborative relationships with integrated care teams and community resources to improve linkage. Review data for quality improvement projects and ensure adherence to agency policies and START Wellness standards.
Required Qualifications
- Meet North Carolina's definition of a Qualified Professional per 10A-NCAC 27G.0104
- A bachelor's degree in a field related to health, psychology, sociology, social work, nursing, or another relevant human services area, or licensure as a registered nurse (RN)
- Two years of experience working directly with members with behavioral health conditions (if serving members with behavioral health needs) or with an I/DD or a TBI (if serving members with I/DD or TBI needs)
- Trained in quality supervisory skills through an approved CPSS supervisory training program
- Complete the CPSS Certification program
- Possess knowledge of the CPSS role and work
- Understand the principles and philosophy of recovery
- Understand the code of ethics of the NC Peer Support Specialist Certification Program
- Complete mandatory CPSS supervisor training within 90 days of hire
- Maintain a valid North Carolina Driver's License
- Have an acceptable criminal record
- Pass a Health Registry Check that adheres to standard of employment
- Demonstrate knowledge of START Wellness, Inc. policies and procedures defined in the employee handbook
- Complete training requirements
- Attend all training sessions as required by the agency
- Must have proficient interpersonal skills
- Must have efficient with agency Electronic Health Record and/or documentation standards
- Effective oral and written communication
- Ability to work in fast-paced environment
- Ability to maintain confidentiality
- Ability to make independent decisions
- Demonstrated computer skills
- Driving and travel may be required
Desired Qualifications
- Understand and support the role of the CPSS
- Understand and promote the beneficiary's recovery
- Advocate for the CPSS and PSS across the organization and in the community
- Promote both the professional and personal growth of the CPSS within established human resource standards
- Collaborate with beneficiary(s) and CPSS to develop recovery-oriented person-centered plan for the beneficiary that demonstrates consideration for integrated care
- Establish Relationships with Integrated Care / Team and Community Resources
- Establishes a caring, therapeutic relationship with member
- Demonstrates understanding of members rights and ensures member's rights are protected
- Demonstrate professional work ethics
- Participates in activities to promote personal growth and development
- Ability to effectively work with all levels/division of START Wellness, Inc
- Excellent analytical skills
- Ability to maintain confidentiality
- Must have proficient interpersonal skills
- Ability to make independent decisions
- Demonstrated computer skills
- Efficient with agency Electronic Health Record and/or documentation standards
- Effective oral and written communication
- Ability to work in fast-paced environment
- Ability to maintain confidentiality
- Must have proficient interpersonal skills
- Ability to make independent decisions
- Demonstrated computer skills
- Efficient with agency Electronic Health Record and/or documentation standards
- Effective oral and written communication
- Ability to work in fast-paced environment
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