PDC Customer Support Technician I
On-siteYokkaichi, Mie, Japan
Job Summary
Perform Tier I procedures, preventative maintenance, and wet-cleans, assisting senior engineers with corrective maintenance as needed. Disassemble, clean, and rebuild kits for quality management while applying basic diagnostic techniques and test equipment. Diagnose and resolve basic technical problems by following established BKM's and IP guidelines. Represent the company to customers with professional service skills and maintain an orderly work area. Comply with all safety procedures, including extensive physical demands like lifting up to 35 lbs. and working in tight spaces within a clean room environment requiring specific PPE. This full-time role involves 10% travel and is eligible for relocation.
Required Qualifications
- Ability to distinguish between colors
- Ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise
- Use of hand and power tools
- Use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields
- Ability to lift up to 35 lbs.
- Extensive walking
- Standing for extended periods of time
- Working in tight spaces
- Bending
- Squatting
- Twisting
- Kneeling
- Reaching
- Climbing stairs and ladders
- Performing Tier I procedures and preventative maintenance and wet-cleans
- Assisting senior engineers with corrective maintenance
- Disassembling, cleaning and rebuilding kits as part of kit management quality
- Learning and applying basic diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers
- Diagnosing and resolving basic technical problems
- Performing established BKM's
- Following all IP guidelines
- Representing Applied Materials to the customer
- Using good customer service skills at all times while maintaining a professional demeanor
- Displaying respect for the customer by maintaining an orderly work area
- Complying with all safety procedures
- Demonstrating safety as a value
- Applying basic analytical skills or scientific methods or operational processes to perform straightforward activities
- Understanding how the assigned duties relate to others in the team and how the team integrates with others
- Using standard operating procedures or scientific methods to guide own work and solve standard problems
- Impacting own work
- Using communication skills to exchange information
- Full time employment
- 10% travel
- Relocation eligibility
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