PCS Portal Specialist
$83,200–$83,200 year
RemoteUnited States
Job Summary
Define requirements for a cutting-edge travel management system and collaborate on AI integration to automate PCS workflows. Analyze current processes to identify pain points in relocation, travel orders, and allowances management. Serve as the primary liaison between customers and service providers, maintaining a regional Point of Contact repository. Act as a customer advocate by delivering timely support, addressing inquiries within 24 hours, and providing proactive status updates. Provide technical assistance for Post Checklists and manage ticket lifecycle workflows within the ServiceNow platform. Plan and deliver training sessions for overseas posts on PCS check-in and check-out procedures during off-peak periods. This role supports the MoveUSA modernization initiative within the Department of State.
Required Qualifications
- High School diploma or equivalent
- Expertise in the Department of State PCS Portal, PCS Claims, and PCS process
- Basic understanding of passport and visa processes
- General understanding of DOS Shipping Entitlements Basics and DOS Shipping Travel Basics
- Experience with Travel Authorizations and how to address errors in the process
- Experience in understanding policy as well as effectively communicating policy to others
- Active Secret Security Clearance
Desired Qualifications
- PCS move experience as a former Department of State Foreign Service Officer or current/former Eligible Family Member (EFM)
- PCS move experience in another U.S. government agency either as an employee or EFM
- Similar high-level understanding of the process due to in-depth and extensive experience with US Government (USG) rules and policy in the areas of shipping, travel, claims, or other PCS-relevant areas
- Collaborative mindset and ability to coordinate across multiple stakeholders
- Excellent written and verbal communication skills, with the ability to interact professionally and effectively with customers, stakeholders, and senior-level government officials
- Proficiency in standard office and business software applications, including Microsoft Office Suite (Word, Excel, PowerPoint, Access) or comparable tools
- Comfort or strong curiosity for using AI tools to explore design directions
- Excellent communication skills for presenting ideas to diverse audiences
- Interest in modernization and innovation, especially emerging technologies like AI
- Strong analytical skills and ability to translate complex operational requirements into clear specifications
- Experience with process improvement, workflow analysis, or system implementation projects
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