PCGS Customer Service Representative

Answer inbound customer inquiries via phone, email, chat, and in-person visits promptly and professionally. Meet face-to-face with potential Collectors Club members during office visits, events, and trade shows to provide personalized service. Support customers with submission-related questions, account updates, service information, and general PCGS processes while maintaining accurate records of all interactions and follow-up actions. Escalate complex cases when needed and partner with sales and operations teams to improve the customer journey. Identify potential high-value Collectors Club members and refer them to the Business Development team for key account development opportunities. Fluently speak English, Cantonese, and Mandarin.