PC Support Specialist
On-siteTallahassee, Florida, United States
Tallahassee, Florida, United StatesOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Provide end-user support for computer hardware and peripherals while supporting standard firm productivity software. Diagnose and resolve problems with desktop and laptop hardware, mobile devices, applications, network connectivity, printers, and videoconferencing equipment. Maintain expert-level knowledge of the Windows operating system and solid working knowledge of networking and printer support. Prioritize requests to complete tasks on time in a non-remote setting with some travel required.
Required Qualifications
- at least 3 years of hands-on experience in a PC Support (or similar) role within a professional office environment
- extensive experience in diagnosing and resolving problems with desktop and laptop hardware, mobile devices, applications, network connectivity, printers, videoconferencing equipment, and other technical equipment
- Excellent troubleshooting and problem-solving skills
- a strong sense of professionalism and initiative
- customer service-oriented
- able to multitask and prioritize requests to complete tasks on time
- expert-level knowledge of the Windows operating system
- a solid working knowledge of networking, hardware, and printer support
- some travel required
Desired Qualifications
- Experience with law firm applications, such as iManage Work10 and Aderant Expert
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