PBX Operator - Raffles The Red Sea (Saudi National)
On-siteUmluj, Tabuk Region, Saudi Arabia
Job Summary
Answer all incoming and internal calls using approved Raffles greeting and etiquette standards, accurately routing calls, taking messages, and handling guest wake-up requests. Assist guests with inquiries and service requests, coordinate with departments, and support service recovery by responding empathetically to concerns. Follow emergency procedures as a central communication point during incidents, maintaining updated contact lists and call logs. Uphold brand standards, ensure confidentiality, and participate in service culture training. Experience in pre-Opening stages is a must. Fluency in English required; additional languages are a strong advantage.
Required Qualifications
- Minimum 1–2 years of experience in PBX, Front Office, or Guest Services within a luxury or five-star hotel environment preferred
- Fluency in English required
- Flexible to work shifts, including nights, weekends, and holidays
- Experience in pre-Opening is a must
- A proactive, anticipatory approach with a strong sense of ownership and accountability
- Impeccable grooming and personal presentation aligned with Luxury standards
Desired Qualifications
- Diploma or certificate in Hospitality or related field is an advantage
- Additional languages are a strong advantage
- experience in project coordination, scheduling, and document control during pre-Opening stages
- Passion for luxury hospitality and guest satisfaction
- Understanding of Ultra-Luxury guest expectations and brand alignment
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