PBX Operator

PBX Operator at Marriott in Lahaina, HI. Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile devices. Operate the hotel switchboard, process wake-up calls, connect and direct calls to the appropriate extension, relay messages, and log guest requests to ensure resolution. Provide information to guests about room features, amenities, and local areas of interest; may process room service orders and record transactions in the POS system; assist guests with accessing internet and guestroom entertainment. Maintain professional appearance, follow policies, protect proprietary information, and uphold service standards through clear communication and teamwork.