PBX Operator
On-siteFort Worth, Texas, United States
Job Summary
Answer telephone calls with a positive voice, greet guests, and transfer calls accurately using the PBX system. Record and recall messages, manage wake-up calls, and operate the two-way radio and paging system to dispatch security, guest services, and property operations staff. Handle emergency situations and heavy resort activity while providing timely information for plumbing issues, shuttle service, and other guest requests. Briefly answer basic inquiries, operate facsimile and photo copier equipment, and shop competition for rates and availability. Assist front desk associates as needed, maintain a clean work environment, and perform other duties as requested by the supervisor.
Required Qualifications
- High School diploma or equivalent
- Available to work all days of the week
- Flexible long days and hours
- Sedentary work - Exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
- Must be able to multitask and prioritize departmental functions to meet deadlines
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
- Must be able to cross-train in other hotel related areas
- Must be able to maintain confidentiality of information
- Must be able to show initiative, including anticipating guest or operational needs
Desired Qualifications
- experience in a hotel or related field
- Maintain a warm and friendly demeanor at all times
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
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