PBX Operator
$25,000–$25,000 year
On-siteOlympic Valley, California, United States
Job Summary
Answer and direct incoming telephone calls, provide accurate information on resort amenities and local attractions, and handle guest requests by coordinating with Front Office, Housekeeping, and other departments. Process wake-up calls, monitor emergency and security communications, and document all guest messages and incidents accurately. Maintain knowledge of resort operations and Lake Tahoe area details while resolving guest concerns or escalating issues as needed. Work evenings, weekends, holidays, and overnight shifts in a fast-paced indoor environment, responding appropriately to emergency situations.
Required Qualifications
- Flexible availability, including evenings, weekends, holidays, and overnight shifts as needed
- Must be able to respond appropriately to emergency situations
- Ability to sit and/or stand for extended periods
- Frequently use hands and fingers to operate telephones, keyboards, radios, and computer equipment
- Hear and communicate clearly by telephone, radio, and in person
- Maintain visual attention to computer screens and communication systems
- Occasionally walk throughout the resort to coordinate with departments
- Bend, reach, and move within the work area as needed
- Occasionally lift or carry items weighing up to 20-40 pounds
Desired Qualifications
- Previous hospitality, customer service, hotel, call center, or telephone experience preferred
- Excellent verbal communication and listening skills
- Professional telephone etiquette and a positive attitude
- Strong attention to detail and ability to multitask
- Basic computer skills and ability to learn resort systems
- Ability to remain calm and professional in a high-volume environment
- Demonstrate knowledge of Lake Tahoe and surrounding areas to assist guests with local information and recommendations
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