PBX Operator- At Your Service

Manage incoming and outgoing calls through the PBX system, answering promptly and professionally while adhering to resort communication standards. Direct inquiries to appropriate departments such as front desk, housekeeping, concierge, and room service, and handle chats and emails with accuracy. Assist guests with requests including room service orders and wake-up calls, while facilitating internal communication between resort teams. Maintain accurate records of call logs and messages using resort software, and follow established protocols for emergency calls to notify security and management. Handle multiple calls simultaneously during busy periods. Requires one year of front desk or guest-facing experience, high school diploma, and computer proficiency. Full-time position with comprehensive benefits including wage access, medical, dental, vision, and matched 401K. Located at The Grove Resort & Water Park in Orlando.