Payroll Tax Analyst
$58,200–$108,000 year
On-siteIndianapolis, Indiana, United States or San José, San José, Costa Rica
Job Summary
Execute end-to-end payroll tax administration for the North America Shared Services organization, ensuring strict adherence to state/local regulations and managing SUI rate updates, tax filings, and risk assessments. Process severance repayments, employee overpayment recoveries, and W-2 requests while addressing inquiries from various taxing jurisdictions and conducting tax audits. Gather business requirements to design scalable process solutions, validate system upgrades in Workday, and apply root cause analysis to eliminate process bottlenecks. Provide expert advice on complex tax inquiries, manage cases in ServiceNow, and deliver training to HR Shared Services staff. This role supports data-driven decision-making and organizational strategy execution within a fast-paced environment.
Required Qualifications
- Associate's degree in Business Administration, Human Resources, or a related field
- Minimum 3 years payroll experience
- Experience within an HR Shared Services Center environment
- Broad understanding of HR services, policies, programs, and state/federal payroll tax regulations
- Advanced proficiency in Microsoft Office (specifically Excel, including pivot tables, VLOOKUPs, and data analysis functions)
- Strong analytical and critical thinking skills to troubleshoot complex issues, conduct root cause analyses, and evaluate business trends
- Excellent written, verbal, and interpersonal skills with proven stakeholder management and change management capabilities
- Ability to work independently in a fast-paced environment, manage multiple competing priorities, and navigate complex HR data structures
- Experience with U.S. Workday Payroll system
- Experience with ServiceNow case management
Desired Qualifications
- Certified Payroll Professional (CPP) or APA certification
- Experience in a complex matrix organization
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