Payroll Operations Specialist
On-site · New York City, New York, United States
Job Summary
Payroll Operations Specialist to support payroll processing, audits, reporting, and payroll-related client support for PEO and payroll clients. Focus on payroll execution and accuracy, with collaboration across Customer Success, Benefits, Tax, Engineering, and internal Payroll Operations. Responsibilities include processing and auditing payrolls, investigating discrepancies, supporting off-cycle payrolls, communicating with clients via email, and helping build payroll SOPs and knowledge resources. Requires attention to detail, payroll processing knowledge, ability to manage multiple cycles, and strong written communication. CPP or FPC certification is preferred.
Required Qualifications
- At least 2 years of payroll operations experience, preferably in a PEO, payroll provider, or multi-client payroll environment
- Strong understanding of payroll processing, payroll taxes, deductions, benefit deductions, wage compliance, and payroll adjustments
- Experience reviewing and auditing payroll data for accuracy
- Ability to investigate payroll discrepancies and provide clear documentation and findings
- Experience working with payroll systems, payroll reports, internal ticketing systems, or task management tools
- Ability to work cross-functionally with Customer Success, Tax, Benefits, Engineering, and Payroll Operations teams
- CPP or FPC certification preferred, but not required
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